Hiring: Customer Support Technical Specialist - Medical Device Company: Terumo Blood and Cell Technologies Location: Lakewood, CO Job Posted Time: 2026-09-10 13:44:15 Employment Type: Hybrid About the job Experience: •Minimum 2 years’ experience preferablly as a technical support specialist, mechanical technician, or electrical technician. Required Skills: •Provides service support to company associates and customers. •Delivers expert level training for global associates and customers. •Suggests key input into the design, development, and delivery of service training programs. •Escalates challenging technical customer service issues to Global groups for further resolution. •Maintains equipment used for training and marketing trade shows. •Reviews and provides feedback for service documentation (i.e. Spare part instructions and PM procedures). •Takes care of direct phone support to customers and field repair staff in the appropriate region. •Handles all aspects of call from initiation to resolution. Logs information into call tracking systems. Qualifications: •Two year technical degree. •General Labor Environment requirements include: use of personal protective equipment, reading, speaking, hearing, walking, bending, standing, stretching/reaching, hand/finger dexterity, and occasional lifting up to 50 pounds, or transporting up to 500 pounds via carts or mechanized equipment. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!