Hiring: Customer Support Team Lead Company: Aristocrat Interactive Location: Lansing, MI Job Posted Time: 2026-09-16 11:24:48 Target Skills & Keywords : Quality Assurance About the job Experience: •5 years of experience in serving customers and over 3 years in managing a contact center or team for customer support. •Over 3 years in managing a contact center or team for customer support. Required Skills: •Monitor and manage real-time queues, ensuring staff availability aligns with service level targets. •Support team members with advanced calls, client issues, and technology problems. •Dealt with customer issues promptly and effectively. •Partner cross-functionally with other departments to resolve complex issues for a seamless customer experience. •Ensure accurate documentation of all customer interactions and adhere to organizational guidelines. •Coordinate the processing of customer documents, cash outs, and other tasks to ensure compliance and accuracy. •Motivate and engage staff to meet individual and team goals. •Provide management direction in the absence of the Player Support Supervisor. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!