Hiring: Customer Support Specialist Company: Thales Location: Salt Lake City, UT Job Posted Time: 2026-09-11 12:23:12 Employment Type: On-site Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint, SAP About the job Experience: •2 years of experience in customer service, order management, sales support, repair administration, supply chain support, or a related customer-facing operations environment. Required Skills: •Serve as the primary point of contact for customers by responding to inquiries related to spares, repairs, quotations, order status, delivery schedules, and repair estimates while providing exceptional customer service throughout the order lifecycle. •Process customer quotations, sales orders, Returned Material Authorizations (RMAs/MRAs), and repair transactions within the ERP/MRP system, ensuring accuracy, compliance with established procedures, and adherence to contractual requirements. •Coordinate with cross-functional teams, including Operations, Supply Chain, Engineering, Finance, and Accounting, to support order fulfillment, communicate status updates, resolve issues, process customer credits, and ensure timely execution of customer requests. •Maintain accurate customer records, pricing information, order documentation, repair data, and related customer support materials while ensuring data integrity and compliance with company processes. •Monitor customer account activity and assist with departmental reporting, key performance indicators (KPIs), and collection support activities to help drive operational performance and customer satisfaction. •Identify, escalate, and support the resolution of customer concerns, order exceptions, and process issues while participating in continuous improvement initiatives that enhance customer service, operational efficiency, and overall business performance. Qualifications: •Minimum of 2 years of experience in customer service, order management, sales support, repair administration, supply chain support, or a related customer-facing operations environment. •Demonstrated ability to provide exceptional customer service while building positive relationships through strong verbal, written, and interpersonal communication skills. Strong organizational skills with exceptional attention to detail and the ability to accurately process transactions while following established policies and procedures. •Proven ability to manage multiple priorities, meet deadlines, and adapt to changing business needs within a fast-paced, team-oriented environment. •Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint, with the ability to effectively manage documentation and customer communications. Ability to collaborate effectively with cross-functional teams, exercise sound judgment, and contribute to operational efficiency while supporting customer satisfaction. •Must be a US Person as defined in applicable law. •Must be a U.S. Person as defined in applicable law, or otherwise authorized or eligible for authorization, to access to hardware, software, technology or technical data controlled under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). •Associate degree or an equivalent combination of education and relevant work experience. •Operational familiarity with government contracting environments and systems, including PIEE, WAWF, CAV, and GFP, is preferred. •Demonstrated capacity to lift up to 25 pounds and occasionally assist with the movement of materials throughout the facility. Position follows a first-shift 9/80 schedule and may require occasional overtime or weekend work. Work is performed in an office, manufacturing, production, and warehouse environment with minimal travel as business needs require. •Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!