Hiring: Customer Support Specialist Company: Sage Location: Lawrenceville, GA Job Posted Time: 2026-09-16 14:48:11 Employment Type: Hybrid About the job Experience: •1 year after the start date. Required Skills: •As a Customer Support Specialist, you will be responsible for conducting deep investigation and hands on testing, collaborating with peers to validate findings, escalating defects or required fixes to appropriate teams, and working directly with customers to resolve issues while educating them on best practices and product usage. •This is a hybrid role - 3 days/week in office* •Resolve Customer Issues: Own cases by performing detailed technical investigation, replicating issues, and determining optimal solutions. •Perform Hands on Troubleshooting: Test, validate, and reproduce customer reported problems in controlled environments to identify root causes. •Collaborate and Escalate When Needed: Partner with peers, product teams, or engineering to escalate confirmed defects, propose fixes, and contribute insights that support product improvements. •Work Directly with Customers: Provide clear guidance, corrective steps, and education to help customers resolve issues and build confidence in their product usage. •Document Technical Findings: Maintain detailed, accurate case notes and troubleshooting paths to ensure consistency and continuity across support teams. •Identify Trends and Recommend Improvements: Recognize recurring issues, data patterns, or process gaps and share recommendations to enhance workflows or product stability. Qualifications: •Background in software troubleshooting or application support. •Operational familiarity with defect escalation or issue tracking systems. Compensation: •100% paid premiums for health, dental, and vision coverage Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!