Hiring: Customer Support Specialist III Company: ECS Location: Memphis, TN Job Posted Time: 2026-09-16 13:29:46 Employment Type: Remote Target Skills & Keywords : ECS, Microsoft Excel, ServiceNow About the job Experience: •6 years’ experience in the field or in a related area. Required Skills: •ECS is seeking a Customer Support Specialist III to work in Memphis, TN/Remote •This role will require onsite training and occasional onsite meetings. •ECS is seeking a Customer Support Specialist III who will receive, track and review all related documents for customer acquisition process. Verify completeness and accuracy of customer information to determine eligibility for program. •Respond to customer issues via phone and email. •Lead and oversee researching and resolving complaints to ensure customer retention and satisfaction. Follow established processes for customer acquisition, account creation and maintenance. •Perform and research customer issues, configurations and provide a full problem analysis, documentation, escalation and resolution. •Familiarity working with file structures, databases, and ticketing applications. •Work independently and with team to resolve issues which are not defined in process flows. Qualifications: •Provide technical support to computer users with varying degrees of experience. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!