Hiring: Customer Support Specialist I Company: Vertafore Location: East Lansing, MI Job Posted Time: 2026-09-11 11:57:02 Employment Type: Contract / Remote Target Skills & Keywords : Accessibility, Microsoft Office About the job Required Skills: •Customer Support Specialists serve as the face of Vertafore and focus on the customer experience by identifying and resolving technical and non-technical product issues and questions. •Provides the highest level of customer support to our Industry customers. •Uses job aids to resolve issues and answers non-technical and technical questions regarding our software products and services. •Documents customer cases using customer relationship management system. •Processes daily tasks with a high level of accuracy and productivity to meet performance metrics. •Supports Agency, Carrier, Provider as well as Individuals and is enabled in all phone queues. •Effective communicator (written and verbally) •Organized and can complete tasks with a high level of accuracy and productivity to meet performance metrics and deadlines Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!