Hiring: Customer Support Representative Company: POS360, Inc. Location: Westlake Village, CA Job Posted Time: 2026-09-03 14:43:36 Employment Type: Full-time / Remote Target Skills & Keywords : Assembly, SaaS, Zoom About the job Required Skills: •POS Ecosystem Knowledge & Technical Proficiency •Develop and maintain comprehensive working knowledge of POS360 software, hardware, and all attached peripherals. •Actively facilitate and support assembly, configuration, and deployment of terminals and processing equipment; assist with inventory management. •Learn and apply a variety of internal software applications as required by the role. •Frontline Client Support •Serve as the primary point of contact for inbound client inquiries via telephone, email, and SMS. •Accurately triage and route calls and support requests to the appropriate team members or departments. •Utilize Zoom Contact Center and its full suite of features to manage and document client interactions. Qualifications: •Minimum 6 months of experience in a client-facing or customer service role •Demonstrated ability to troubleshoot both hardware and software issues in a live production environment. •Strong written and verbal communication skills, with the ability to translate technical concepts clearly and professionally for non-technical audiences. •Associate's degree in Computer Science, Marketing, Communications, or related field. •Prior experience supporting POS systems in retail, restaurant, or hospitality environments. •Exposure with payment processing workflows or PCI-compliant environments. •Bilingual proficiency in English/Spanish or English/Arabic is a significant plus. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!