Hiring: Customer Support Operations Specialist Company: Blueprint Location: Phoenix, AZ Job Posted Time: 2026-09-15 13:04:22 Target Skills & Keywords : Microsoft Excel About the job Experience: •2+ years of experience in customer support, sales operations, account coordination, program operations, or equivalent experience. Required Skills: •Manage the intake, coordination, documentation, and follow-up of customer support and warranty requests through resolution. •Interface directly with support teams to open, route, document, and advance service cases and tickets. •Generate accurate service tickets and supporting documentation within required timelines. •Monitor open, aging, and escalated cases and proactively follow up to keep requests moving. •Escalate stalled or high-risk issues with concise summaries outlining the issue, actions taken, and required next steps. •Triage smaller SMB opportunities and route them to the appropriate fulfillment or channel path. •Confirm ownership and acceptance of SMB referrals and track exceptions and outcomes. •Maintain operational trackers covering cases, warranty requests, service tickets, escalations, and SMB referrals. Qualifications: •Strong organizational, prioritization, and follow-through skills. •Strong verbal and written communication skills, including the ability to communicate effectively with customers, partners, and senior stakeholders. •Demonstrated capacity to handle urgent or escalated issues professionally and maintain ownership through resolution. •Demonstrated capacity to interpret operational data, identify trends, and develop actionable reporting. •Proficiency with Excel and experience working with operational data. •Demonstrated capacity to work independently while managing multiple priorities in a structured, process-oriented environment. Compensation: •Actual starting pay will be determined based on experience, skills, and internal equity Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!