Hiring: Customer Support Manager Company: COMC Location: Algona, WA Job Posted Time: 2026-09-16 19:35:03 Employment Type: Contract / On-site Target Skills & Keywords : Zendesk About the job Experience: •3+ years of experience in a customer support or customer service leadership role •Demonstrated experience managing a team of customer support representatives •Direct, hands-on Zendesk administration experience required (or equivalent depth with a comparable ticketing/CRM platform) Qualifications: •Proven experience building SOPs and processes in a customer support environment •Track record of moving a support team from reactive to proactive operations •Comfortable working with data and SLAs to guide day-to-day decisions •Strong people management skills, with experience managing frontline teams •Clear, calm communicator, able to lead through escalations and high-pressure moments •Strong, hands-on Zendesk experience, including knowledge management, routing rules, workflows, and configuration •Skilled at turning ticketing and support data into meaningful reporting, and comfortable partnering with CX leadership and cross-departmental stakeholders to deliver it •Organized and detail-oriented, comfortable owning the day-to-day tactical execution of the role •Bachelor's degree preferred; equivalent experience considered Compensation: •$87,000 - $120,000 / year •Paid Time Off up to nearly 4 weeks per year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!