Hiring: Customer Support Engineer Company: KLA Location: Malta, NY Job Posted Time: 2026-09-10 10:25:31 Employment Type: Remote Target Skills & Keywords : Financial Planning, R About the job Experience: •3 years experience Qualifications: •Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access or in person at a customer location. •Ensure equipment enhances customer production. In analyzing and diagnosing equipment issues, CSEs may identify a problem that exists in a customer process and as a result may recommend shutdown of customer fab equipment to prevent process excursions that would ultimately impact production output. •CSEs prepare field service reports on all support activity as part of tracking and accounting for work activity. CSEs use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to solve, and potential costs involved with repairs. •Cross train and assist other field service engineers as appropriate. Provides mentorship and technical assistance to less experienced support engineers. In addition, CSEs aid installation teams on equipment startup and relocation activity. •The nature of work requires that CSEs work independently; only occasionally requiring guidance from management. CSEs spend at least 50% of time at customer site and/or cleanroom factory environment. •Demonstrated capacity to use and understand DVMs, oscilloscopes, flow meters and various other test equipment. •Must successfully complete ongoing technical training to acquire a detailed knowledge of company equipment, the application of diagnostic techniques and practical application of service aids. Attainment of Certification Level 3 including basic proficiency in systems level repair of a product within a family is required within a defined time period. •Bachelor's Level Degree or Associate's Level Degree and 3 years experience Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!