Hiring: Customer Support Engineer - FaST Products Company: KLA Location: Phoenix, AZ Job Posted Time: 2026-09-17 12:44:11 Target Skills & Keywords : Financial Planning, Phoenix, R, Systems Engineering About the job Experience: •Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years •0 years related work experience; Bachelor's Level Degree and related work experience of 2 years Qualifications: •This position requires hands on skills skills related to the repair of highly complex Electro Mechanical capital equipment. •Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. •Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. •Represents the company to the customer and assume accountability for customer happiness with service. •Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. •Provides assistance to Installation Engineer in resolving problems. •Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. •Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. •Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems •Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. 10. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!