Hiring: Customer Support Engineer Company: KLA Location: Boise, ID Job Posted Time: 2026-09-03 10:25:30 Employment Type: On-site Target Skills & Keywords : Financial Planning, R About the job Experience: •Bachelor's Level Degree and related work experience of 2 years Required Skills: •Provide customer service support a variety of advanced KLA products. Be the primary focal point of contact for all customer service-related issues. •Maintain excellent working relationship with customers, CSEs, applications engineers, technical support and sales teams. •Evaluate, analyze, diagnose and troubleshoot technical equipment problems at customer site. Assists customers with all system issues. Ensures equipment enhances customer production. •Maintain Preventive Maintenance schedule on KLA tools at customer sites and execute on all PMs per the schedule. •Repair and update equipment at customer site, including system level problems (which have multiple causes and for which no standard procedures exist) based on CSE’s technical knowledge, education, training and certification. •May access and determine the problems existing in customers’ processes such as chemical leaks or contamination, and as a result may recommend shutdown of a customer fab due to unsafe conditions. •Prepare Field Service Reports on customer support activity and provides documentation to other supporting functions on recurring problems. Create service reports for all service requests using the CRM database. •Cross-train and assist other field service engineers as needed. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!