Hiring: Customer Support Engineer Company: KLA Location: Austin, TX Job Posted Time: 2026-09-03 10:25:31 Target Skills & Keywords : Financial Planning, R About the job Experience: •Bachelor's Level Degree or work experience of 3 years Qualifications: •Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site. •Ensure equipment enhances customer production. •Repair and modify equipment at customer facility. •Evaluate equipment to determine type and extend of problem. Repairs involve board-level troubleshooting which can be performed using standard procedures, as well as system level problems which have multiple causes and no standard procedures exist. •Repair of system level issues are based on CSEs technical knowledge, education, and training. Board vs.system level troubleshooting is split :50/50. •Prepare quotes for customers based on labor, travel expenses incurred and parts needed. CSEs use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc. •Cross train and assist other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineers on installations at customer sites or on installing/dismantling demonstration machines. •Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!