Hiring: Customer Support Analyst Company: SAIC Location: Quantico, VA Job Posted Time: 2026-09-16 15:11:46 Employment Type: Full-time / Remote Target Skills & Keywords : Change Management, Top Secret Clearance About the job Required Skills: •SAIC is seeking a Customer Support Analyst to provide support to our DCSA/OneIT program; this is a fully onsite position out of Quantico, VA. •(THIS POSITION REQUIRES A TS/SCI CLEARANCE & Sec+ CERTIFICATION. Target salary is $90k). •Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secure and adaptable IT infrastructure, provide customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT). •Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support. •Provides on-site and remote technical support to approved seat service DCSA end users. •Coordinates, resolves, and closes service requests beyond first call resolution. •Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms. •Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered. Qualifications: •It is required that the Customer Support Analyst have the following qualifications •Associates Degree in a related discipline and Six (6) or more years of related experience. An additional two (2) years of relevant experience may be considered in lieu of a degree. •Active Top Secret clearance with SCI eligibility. •IAT-II Certification in one of the following areas CCNA-Security, CySA+, Security+ CE, and/or CND. •Target salary range $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. Compensation: •$80,001 - $120,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!