Hiring: Customer Support Administrator (IT Specialist) Company: GovCIO Location: Chantilly, VA Job Posted Time: 2026-09-12 13:32:08 Employment Type: Remote Target Skills & Keywords : Configuration Management, Secret Clearance, ServiceNow About the job Experience: •6 - 9 years of IT customer support (or commensurate experience) •9 years of IT customer support (or commensurate experience) Required Skills: •Supports Microsoft Windows environments, repairs/replaces system peripherals, including printers and scanners, and maintains configuration management data and documentation. •Creates, updates, and tracks service call requests within service ticket tracking systems such as Remedy, ServiceNow, ServiceManager, and others. •Troubleshoots and resolves issues with on-site communications equipment. •Provides user support for mobile devices, including MDM (Mobile Device Management) solutions. •Facilitates resolution of network, hardware, and software problems, including O365 and OneDrive. •Maintains remote user assistance capabilities. •Provides technical assistance for relocations and moves. •Stages and take-downs end-user workstations and associated equipment. Qualifications: •High school diploma with 6 - 9 years of IT customer support (or commensurate experience) •Excellent communication, problem-solving, and interpersonal skills to handle inquiries efficiently while maintaining a positive and professional demeanor. •Clearance Required: Active Secret with the ability to obtain and hold DEA suitability. •Posted Salary Range: USD $55,000.00 - USD $75,000.00 /Yr. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!