Hiring: Customer Success Strategy and Data Analytics Manager Company: Docusign Location: Seattle, WA Job Posted Time: 2026-09-10 10:16:13 Employment Type: Full-time / Remote Target Skills & Keywords : Data Pipeline, IAM, SaaS, Salesforce About the job Experience: •8+ years of experience in Customer Success Operations, Sales Operations, Strategy and Operations, or related roles Required Skills: •This position is an individual contributor role reporting to the Senior Director, Customer Success Experience. •Act as Customer Success Operations lead for Customer Success Experience, owning P0/P1 transformation initiatives and major change programs from design through execution ensuring plans, dependencies, and risks are visible and proactively managed •Translate Customer Success Experience strategy into clear program charters, roadmaps, success metrics, and operating rhythms across Customer Success, Sales, Services, and cross-functional partners •Design and refine Business Process workflows and Customer Success processes and SOPs that connect roles, playbooks, and systems (Salesforce, Gainsight, Certinia, analytics tools) into a coherent operating model •Interface directly with data and analytics partners to define telemetry needs, success metrics, and reporting that help Customer Success leaders run the business (e.g., GRACV/GNACV, adoption, churn, pipeline of IAM opportunities) •Partner with technology teams and Customer Success Experience Architects to prioritize, scope, and deliver systems enhancements, ensuring requirements are business-led and well documented •Build and maintain program governance, including forums, cadences, and artifacts that keep leaders aligned on priorities, trade-offs, and progress •Prepare high-quality executive-level communications and materials (decks, narratives, decision briefs) that clearly surface issues, options, and recommendations Qualifications: •Strong strategic thinking skills, able to connect company and CS strategy to concrete operational plans and system requirements •Excellent written and verbal communication skills, with a proven ability to create concise, executive-ready narratives and presentations •Extensive experience driving annual planning, leading projects from start to finish to deliver large-scale, complex business and technical initiatives successfully and on time in high-growth, performance-focused environments •Demonstrated capacity to model business processes using various tools and techniques •Proactive approach to collaboration across multiple functions and geographies to achieve complex objectives •Demonstrated ability to lead large cross-functional teams, mentor, coach, and effectively transfer expertise to others Compensation: •Paid Time Off: earned time off, as well as paid company holidays based on region Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!