Hiring: Customer Success Specialist Company: HappyDoc Location: Denver, CO Job Posted Time: 2026-09-10 13:19:09 Employment Type: Internship / Remote Target Skills & Keywords : Change Management, SOAP, SaaS, Zoom About the job Required Skills: •Run day-to-day onboarding for new clinics: kickoff calls, go-lives, doctor setup, integration setup, document customization, and the weekly check-ins that take a practice from signed to genuinely using HappyDoc every day. •Work alongside our Customer Success Lead, who owns the overall pipeline, renewals, and our most at-risk accounts. Your job is to make sure every new clinic gets to real, daily, sticky usage as fast as possible. •Own the onboarding of new clinics end to end. Run the kickoff, set the timeline, and do the setup work for the clinic rather than handing them instructions: add their doctors, connect their PIMS, customize their documents, confirm HappyDoc is installed on every computer, and check that their microphones are right. •Training and Change Management. •Deliver live training for veterinarians, technicians, and front-desk staff. Create simple guides, cheat sheets, and short screen recordings. Coach teams through the habit change, not just the software. •Get every new account to 100 happy visits (real patients documented in HappyDoc) as quickly as possible. That is our bar for a genuinely onboarded clinic. Track usage, spot the practices that are stalling, and coach them back on track. •Build and tune SOAP templates and custom document types so each clinic's notes read the way their doctors actually write. Your clinical background is a real advantage here. •Be the first set of eyes on questions from the clinics you onboard. Resolve what you can, hand off cleanly to our Technical Support Engineer for anything deeper, and keep the clinic informed until it is closed out. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!