Hiring: Customer Success Specialist Company: Access One Inc. Location: Chicago, IL Job Posted Time: 2026-09-03 14:27:43 Employment Type: Hybrid Target Skills & Keywords : Change Management, Microsoft Excel, Program Management About the job Experience: •5 years of experience as a Customer Service Specialist, Customer Service Representative or Customer Service-related role. Required Skills: •Build relationships with assigned clients, which includes being involved in any customer calls, ranging from onboarding calls, quarterly review calls and more. •Establish a trusted and strategic advisor relationship to help drive high levels of customer satisfaction. •Maintain and implement customer success strategies and best practices by utilizing regular “check-ins” for consistent communication. Following up on any and all items that have crossed your path. •Serve as escalation point for client issues, and work to involve any necessary departments and management teams as needed. •Communicate effectively with both internal and external senior level management to understand client needs, maximize retention and growth, and communicate learnings. •Lead and oversee helping maintain accurate documentation including creating a runbook for each change order, specific self-help guides, important documents and contacts. •Stay informed on the customer account details and work to ensure contact information and other pertinent details are updated accordingly. •Audit account services to ensure billing and details are on point, open tickets as needed for any adjustments. Qualifications: •2 – 5 years of experience as a Customer Service Specialist, Customer Service Representative or Customer Service-related role. •Operational familiarity with Microsoft applications (Outlook, Teams, Excel, Word, SharePoint). •Strong organizational and time management skills. •Strong attention to detail and ability to identify concerns proactively before they become larger problems. •Able to understand the client’s priorities and ability to manage competing multiple tasks effectively. •Strong communication skills along with ability to maintain accurate documentation and client records consistently. •Consistent demonstration of strong organizational, project/program management, change management, documenting and problem-solving skills. •Demonstrates strong follow-through and accountability while orchestrating across multiple groups to ensure client’s outcomes are met in a fast-paced environment. •Self-motivated with a customer-focused mindset and a sense of urgency when needed. •Comfortable learning new systems and technologies quickly. Compensation: •$65,000 - $70,000 / year •Comprehensive health, dental, and vision coverage Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!