Hiring: Customer Success Representative Company: Brightspeed Location: Charlotte, NC Job Posted Time: 2026-09-10 13:17:40 Employment Type: Remote Target Skills & Keywords : Microsoft Office, Risk Management About the job Experience: •7+ years customer success or account management experience Required Skills: •Build long-term, value-based relationships with decisionmakers and influencers to understand the customer’s landscape and establish loyalty •Manage overall customer metrics, including usage data, health indicators and renewal dates to align with customer objectives •Evaluate product and portal adoption maturity level to address roadblocks and provide best practices and a prescriptive approach to address needs •Construct and implement a customer success plan across all steps of the lifecycle, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes •Recognize opportunities for expansion based on knowledge of the Brightspeed portfolio, partnering with sales as necessary •Implement revenue management practices driving accountability and goal alignment, revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth •Manage risks to customer success, identify root causes, define, and activate solutions, and deploy cross-functional support to resolve •Partner with sales, delivery & support to set proper expectations and ensure successful deployment of solutions and services Qualifications: •Communicating - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external •Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action •Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed •Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions •Bachelor's Degree or equivalent work experience •Comfortable presenting, consulting, and advising at C-level and other executives •Assertive verbal and written communications skills with ability to build strategic relationships (deep and wide) within organizations •Demonstrated capacity to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf •Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies •Strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!