Hiring: Customer Success Renewal Specialist Company: Commerce Location: Austin, TX Job Posted Time: 2026-09-14 12:27:34 Target Skills & Keywords : BigCommerce, CSS, Salesforce, Zendesk About the job Experience: •2 years’ in renewal or sales role with a strong foundation in negotiation tactics preferred. •Minimum 2 years’ in renewal or sales role with a strong foundation in negotiation tactics preferred. Required Skills: •As a Renewals Specialist, you will be a part of building a new team at BigCommerce that is responsible for identifying at-risk customers, negotiating renewal terms, and closing deals. •Deal directly with merchants to understand issues they are facing, how we can improve our products and services, and how we can retain their business. Qualifications: •Exceptional written and verbal communication skills; excellent ability to diffuse difficult situations, create a clear path to resolution with owners and dates, and secure buy-in from internal and external stakeholders to deliver. •A work ethic that demonstrates dedication to the company, its mission, and the team; a desire to work in a culture of excellence. •An ability to remain calm, empathetic, patient, and professional in stressful situations. •Proficient with software applications like MS Office, Google Workspace, and Tableau; experience with Salesforce CRM and Zendesk preferred. •Strong aptitude toward various web, eCommerce, and hosting technologies and how they work together. •Exceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation. •The national base salary range for this role is posted above in this job post. •Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams. •Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution. Compensation: •$61,635 - $104,236 / year •We also consider internal equity to help ensure fair and consistent pay practices across our teams Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!