Hiring: Customer Success Manager, User Engagement Company: Wolters Kluwer Location: Chicago, IL Job Posted Time: 2026-09-03 11:01:33 Employment Type: Hybrid Target Skills & Keywords : Program Management, Project Management, SaaS About the job Experience: •5+ years of experience in Saas-based customer success role, with a focus on customer engagement and value realization. •Comprehensive expertise in the healthcare industry, including clinical environments and workflows, medical devices, and healthcare regulations. •Comprehensive awareness of challenges faced by healthcare organizations, such as patient outcomes, compliance, and cost pressures •Must remain current on trends, regulatory changes, and innovations in the industry •Must act as a thought leader by sharing insights, whitepapers, and case studies with users Required Skills: •Lead customer engagement & community strategy •Own the strategy and execution of affinity group engagement programs that deepen customer relationships, increase product adoption, and strengthen customer advocacy. •Build and manage engagement plans for key customer segments, specialties, and affinity groups. •Establish trusted relationships with clinicians, administrators, executives, and other key stakeholders. •Gather customer insights and feedback to identify emerging needs, opportunities, and risks. •Serve as a visible representative of UpToDate within customer communities and professional networks. •Design & execute targeted customer programs •Develop and deliver scalable programs that provide value to customers while supporting business objectives. Qualifications: •Bachelor’s degree required, Business/Health Administration preferred. Advanced degree or equivalent experience recommended Compensation: •$98,500 - $172,700 / year •Competitive benefits and rewards package •This role is eligible for Bonus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!