Hiring: Customer Success Manager, U.S. Defense and Intelligence Company: Planet Location: Arlington, VA Job Posted Time: 2026-09-03 14:50:00 Employment Type: Full-time / Remote Target Skills & Keywords : Python About the job Experience: •11:45pm PT on the date stated below. Applications are reviewed on a rolling basis. This posting may be removed earlier than projected if a suitable pool of applications has been received. For this reason, we recommend applying as soon as you are able to. •These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. •Comprehensive Medical, Dental, and Vision plans •Health Savings Account (HSA) with a company contribution •Generous Paid Time Off in addition to holidays and company-wide days off Required Skills: •This is a full-time, hybrid role which will require you to work from our D.C. office in Arlington, VA 3 days per week. •Build and maintain long-lasting relationships with Defense and Intelligence customers, with a focus on U.S. accounts •Ensure successful onboarding, training of new customers, and effective use of products •Provide hands-on training and support to help customers effectively use Planet’s platforms, data, and solutions •Assist customers to expand their usage and adoption of our products •Bring geospatial and mission knowledge to every interaction, acting as a trusted technical advisor •Serve as the internal advocate for your customers and the external face of Planet, ensuring alignment on goals and outcomes •Provide excellent customer experience, ensure successful delivery of our services, and produce timely solutions according to customer needs and goals Qualifications: •4+ years of experience in Customer Success, account management, or related fields •Bachelor's degree in a relevant field •Excellent orientation towards delivering solutions and value to clients •Proficient in remote sensing, GIS, or geospatial imagery products, particularly in their applications within the DoD and IC sectors •Excellent problem-solving abilities and a proactive approach to work •Demonstrated capacity to multitask, work independently, prioritize, and manage time effectively •Technical experience in remote sensing platforms and solutions •Excellent communication skills with an ability to accurately capture customer requirements (Voice of the Customer) and effectively relay needs and impacts to both leadership and product teams •Flexibility and willingness to travel as required •What Makes You Stand Out Compensation: •$83,040 - $103,760 / year •Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!