Hiring: Customer Success Manager - Small Business Company: NEOGOV Location: United States Job Posted Time: 2026-09-12 13:00:27 Employment Type: Full-time / Remote Target Skills & Keywords : AI, SaaS, Salesforce About the job Experience: •25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities. •Over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities. Required Skills: •Be the customer’s voice within the organization by serving as their advocate to ensure their continued success. •Project manage communication plan to customers in communication blasts •Track and monitor account health: net promoter score results, churn risks and create remediation plans. •Interface directly with at risk customers to establish a plan to achieve success •Be creatively proactive to deliver WOW-like experiences to PowerDMS customers. •Increase customer lifetime value and improve usage and product adoption per at risk site and account. •Manage escalations and coordinate the resolution and participation of required staff to resolve customer disputes. •Track customer complaints and actions taken to maintain or increase customer satisfaction. Qualifications: •An individual who works well with others and thrives in an ever-changing environment •An analytical thinker with strong organizational skills able to multitask and work independently while still producing high quality results. . •Someone with a continuous thirst for knowledge and ability to independently maintain knowledge relating to our customers, product, process and the Customer Success industry •A people-person with presentation, written, and oral communications skills •A multi-tasker extraordinaire and time management guru. •Previous HR or Public Safety experience preferred. •Minimum of two (2) years of experience in previous Customer Relationship, Customer Success Management, Account Management or related role •Demonstrated capacity to identify and manage multiple stakeholders, including Executive levels •Strong technical background, particularly with online software (SaaS) products and services preferred •Salesforce or Gainsight knowledge preferred Compensation: •$15,000 - $40,000 / year •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Comprehensive Benefits package (medical, dental, vision, etc Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!