Hiring: Customer Success Manager Company: Sectra Location: Shelton, CT Job Posted Time: 2026-09-17 10:00:37 About the job Experience: •10+ years of professional experience within medical imaging, healthcare IT, or a closely related healthcare technology environment, with significant experience working directly with customers •3+ years of supervisory, team lead, or people management experience Required Skills: •As a Customer Success Manager, you will serve as a trusted partner and primary relationship point for assigned customers, helping ensure they receive long-term value from their partnership with Sectra. •This is a senior customer-facing role requiring strong judgment, relationship management experience, and the ability to navigate complex healthcare organizations and stakeholder groups. •Serve as the primary relationship point for assigned customers and build strong, long-term partnerships with key customer stakeholders •Develop a comprehensive understanding of each customer's business, organizational priorities, challenges, and use of Sectra solutions •Monitor customer engagement, product utilization, and other relevant data to identify opportunities to increase adoption and value •Conduct regular customer touchpoints and strategic discussions to understand priorities, communicate updates, and maintain alignment •Coordinate customer escalations across internal teams, ensuring appropriate visibility, communication, and follow-through •Advocate for the customer internally by communicating feedback, needs, and emerging trends to the appropriate teams Qualifications: •At Sectra, you’ll work in a collaborative environment where people are trusted to take ownership, share ideas, and work across teams to solve meaningful problems. Our organization is relatively flat, giving employees opportunities to work closely with colleagues across functions and contribute directly to the customer experience. •You’ll also have the opportunity to build long-term relationships with healthcare organizations and help customers get the greatest possible value from technology that supports patient care. •We recruit on an ongoing basis, and the goal is for the right candidate to start as soon as possible •The salary range for this position is $130,000–$150,000, based on experience and qualifications •Sectra provides a competitive total rewards package including comprehensive benefits, retirement plan with matching, and career development programs Compensation: •$130,000 - $150,000 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!