Hiring: Customer Success Manager Company: Supio Location: Seattle, WA Job Posted Time: 2026-09-12 12:55:22 Target Skills & Keywords : AI, Project Management, SaaS About the job Experience: •5+ years of experience in customer success, account management, or client-facing roles Required Skills: •Customer Relationship Management •Guide new customers through the onboarding process, ensuring smooth implementation and adoption of our solutions. Create customized success plans and provide training to help customers realize value quickly and effectively. Act with urgency to accelerate time-to-value and remove any barriers to customer success. •Account Growth, Retention, and Expansion Strategy •Product Expertise and AI-Driven Solutions •Continuous Learning and Data Analysis •Track and analyze customer success metrics, prepare regular reports on account status, and provide insights to inform product development and business strategy decisions. Learn with passion by staying current with industry trends, customer success methodologies, and emerging technologies to continuously improve customer outcomes. •Exceptional interpersonal and relationship-building skills with a passion for customer transformation •Strategic thinking with attention to detail and ability to act with urgency Qualifications: •Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience •3-5+ years of experience in customer success, account management, or client-facing roles •Excellent communication and presentation skills, both written and verbal •Strong analytical and problem-solving abilities •Demonstrated success in meeting retention and growth targets •Project management certification or experience •Previous consultative selling or solution selling experience •Operational familiarity with data analysis tools and customer health scoring methodologies Compensation: •$120,000 - $150,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!