Hiring: Customer Success Manager Company: Box Location: San Francisco, CA Job Posted Time: 2026-09-16 12:56:25 Employment Type: Hybrid About the job Experience: •2+ years of customer success, account management, or related client-facing experience managing a book of business. Required Skills: •By joining Box, you will have the unique opportunity to continue driving our platform forward. •With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. •Manage a curated portfolio with flexibility to travel for high-impact onsite moments. Qualifications: •Demonstrated success in ownership and proactive problem-solving that led to measurable customer outcomes. •Strong relationship management and communication skills; comfortable leading demos and executive conversations. •Operationally rigorous with experience navigating business systems for forecasting and health tracking. •Growth-minded, coachable, and adaptable; excited to learn and leverage AI to improve workflows. •Comfortable managing a mixed SMB portfolio, prioritizing impact across multiple accounts. •Hybrid: Based in San Francisco or Redwood City with 3 days/week in-office; travel within the West region as needed. •Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. •Your Recruiter will share more about how we work and company culture during the hiring process. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!