Hiring: Customer Success Manager (Req #1425) Company: ePlus inc. Location: Charlotte, NC Job Posted Time: 2026-09-15 13:06:15 Target Skills & Keywords : Root Cause Analysis About the job Experience: •5 years of experience in a client-facing position Required Skills: •The Essential Functions Of This Position Include •Develop strong relationships and teams, both with external customers and internal constituents •Hold regular face-to-face client meetings, at least once every 4-6 weeks, with regular voice communications every 1-2 weeks, to ensure alignment •Advocate customer needs and issues cross-departmentally •Track and communicate customer satisfaction to all team members and coordinate recovery efforts, when needed •Establish a trusted, strategic partner relationship with each assigned client and drive continued value of our products and services •Lead and manage quarterly and/or semi-annual service business reviews •Coordinate and align with 3rd party ePlus strategic annuity services partners on day-to-day issues and service business reviews Qualifications: •ITIL v. 3 Foundations certification preferred •Minimum 3 – 5 years of experience in a client-facing position •Development and delivery of quality presentations •Working with or for an IT managed services organization / company •Able to work independently and as part of a fast-paced team environment •Strong people management skills with strong communication abilities •Strong client focus and high-level customer service expertise •Demonstrate depth of operational services management expertise •Strong development focus •Systems and IT literate, including Networking, Business Communications, Security, Wireless, SAN and Server Management support, etc. Compensation: •In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!