Hiring: Customer Success Manager Company: Seegrid Location: Pittsburgh, PA Job Posted Time: 2026-09-16 15:32:19 Employment Type: On-site About the job Experience: •2 years of success in a customer-facing, customer success, account management, project management or strategic consulting role. •At least 2 years of success in a customer-facing, customer success, account management, project management or strategic consulting role. Required Skills: •Build relationships to understand customers' current and future business/operational goals and challenges. •Get to know the customer's operations well enough to ensure Seegrid is optimized for their environment. •Through data analytics, track and understand customer utilization and return on investment. •Deliver ongoing and tailored customer engagement, including regular status meetings, workshops, training, and product performance evaluations. •Anticipate and proactively manage customer risks and roadblocks to utilization, satisfaction, and growth. •Understand business requirements and technical problems to determine the right next action with an appropriate sense of urgency. Proactively suggest and guide the implementation of improvement solutions. •Partner with customer-facing account teams and executives (sales, support, and application engineering) on overall customer success. •Be a customer's advocate and work closely with Seegrid's Product, Engineering, Technical Service, and Field Service teams to identify and escalate issues. Qualifications: •Bachelor's Degree or equivalent in business, engineering or a related field and 2-5 years of relevant experience. In lieu of a degree, high school diploma or GED and 5 years relevant experience. •Demonstrated capacity to travel 50% of the time to visit customer sites. •Demonstrated capacity to collaborate with internal/external customers and manage technical aspects of projects in a lifecycle process. •Demonstrated capacity to establish a trusted, strategic advisor relationship through excellent interpersonal, oral, and written communication skills •Demonstrated successful cross-team collaboration with Engineering, Product, Support and/or Deployment functions. •Solid technical background with hands-on experience in digital technologies. •Detail oriented and analytical; possesses the ability to translate data into insights and communicate those insights in an impactful way. •Strong team player, excellent verbal and written communication skills and customer service driven. •Seegrid has been recognized nationally as a Best-Place-to-Work. We'd love to have you join us! •2-5 years of relevant experience. In lieu of a degree, high school diploma or GED and 5 years relevant experience. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!