Hiring: Customer Success Manager (PGH) Company: AppCard, Inc. Location: Pittsburgh, PA Job Posted Time: 2026-09-17 14:02:36 Employment Type: Remote Target Skills & Keywords : Jira, Microsoft Excel, SaaS, Salesforce About the job Experience: •1-3 years years of experience •3 years years of experience Required Skills: •AppCard is looking for a business oriented, tech savvy Customer Success Manager to deliver loyalty marketing solutions to our clients. This role will allow you to position our industry leading products and execute data-driven marketing strategies to our largest clients. •Train clients on how to use the AppCard platform •Serve as a trusted consultant with clients to optimize their loyalty and marketing strategy •Become a product expert in the AppCard platform to best leverage AppCard’s product offering •Monitor usage and product adoption, proactively contact clients to deliver coaching/training to improve their utilization •Understand how to build and present AppCard’s value using data and insights •Drive growth within existing clients, identify upsell opportunities and generate new revenue •Understand, adapt to, and help build AppCard’s ongoing product and technology developments Qualifications: •Excellent oral and written communication skills •Tech Savvy; basic understanding of front end vs. backend •Understanding of retail business needs a plus •Provide technical and product support •Advantage: experience in either – account management, customer success, professional services, SAAS / Tech industry experience •Advantage: experience using SalesForce, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite •This role is mostly remote, but you must live in or near Pittsburgh, PA** Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!