Hiring: Customer Success Manager Company: Centella Location: Palm Beach County, FL Job Posted Time: 2026-09-03 10:57:13 Employment Type: On-site Target Skills & Keywords : Portfolio Management, Project Management About the job Experience: •50 years of reliable and trusted service in the advanced health care technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life-saving – and life-changing – heroes that South Florida needs. •5+ years working within strategic customer accounts in the healthcare industry. •Over 50 years of reliable and trusted service in the advanced health care technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life-saving – and life-changing – heroes that South Florida needs. Required Skills: •Portfolio Management: Maintain and offer expert knowledge on the Portfolio Centella has with key accounts to include pre-installed/installed Equipment and Service Agreements. •Asset Management: Keep track of all removed, current and future Equipment within Centellas’ customer portfolio & understand the functionalities and coverage deliverables of each asset. Monitoring equipment utilization and service metrics, ensuring optimal performance of assets. •Implementation Management: Lead the implementation of equipment and services, product rollout and service optimizations. •Customer Success Management: Strategic partner fostering a customer-centric culture, ensuring customers achieve desired outcomes and obtain maximum ROI from Equipment and Centella services. •Provide comprehensive customer success management for the HTS portfolio and account relationships. Coordinate services. Track service performance and ensure equipment services are completed in collaboration with service teams. •Manage post-sales activities, collaborating and liaising between internal and external teams. CSAM must support activities from all internal and external stakeholders throughout the customer’s life-cycle. •Lead and oversee developing and maintaining relationships within key accounts facilitating the communication with cross-functional Centella teams and customers. •Establish a regular cadence of engagements with key account stakeholders to systematically review and address service issues, needs, and ongoing concerns. Qualifications: •BS/BA, advanced degree preferred, in a medical field, engineering/technology or business administration with healthcare background. •3-5+ years working within strategic customer accounts in the healthcare industry. •Technical proficiency in understanding how medical technology is integrated and utilized within health systems. •PMP Certificate or experience with portfolio management, asset management, project management, and exceptional organizational and time-management skills. •Process improvement experience, Preferred Lean Six-Sigma Certificate (Yellow, Green, or Master/Black Belt). •Excellent verbal and written communication with an emphasis on empathy and solution-oriented responses. •Track record of successful planning and execution of Presentations, specifically Customer Business Reviews & Customer input sessions. •Proven ability to be an assertive problem-solver and proactive relationship manager who can respond quickly to customer needs and anticipate issues and resolve these in advance wherever possible. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!