Hiring: Customer Success Manager Company: Munich Re Location: New York, United States Job Posted Time: 2026-09-10 11:51:25 Employment Type: Contract Target Skills & Keywords : Agile, Product Strategy, Project Management, SaaS, Stakeholder Management About the job Experience: •5+ years of relevant experience in Underwriting, Software Development, Project Management skills within the insurance, InsurTech or a similar technical delivery role. Required Skills: •Future focused and always one step ahead! •Lead the development and continuous enhancement of the US customer success strategy, ensuring alignment with business goals and client expectations. •Own end-to-end client onboarding, including discovery workshops, requirements capture, solution design, platform configuration, UAT coordination, go-live readiness, and post-launch stabilization. •Establish and maintain proactive mechanisms for monitoring customer satisfaction, identifying trends, and implementing data-driven improvements. •Independently manage and deliver complex implementation projects, from PoC workshops through full deployment, ensuring superior client experience and timely execution across multiple stakeholders. •Identify and pursue strategic business opportunities with existing clients, acting as a key relationship manager across internal and external stakeholders (Insurers, MGAs, Munich Re Group Companies). •Lead initiatives to digitize underwriting workflows by translating business rules, pricing logic, and operational requirements into scalable platform configurations and implementation plans. •Partner cross-functionally with Business Development (BD) Managers to co-develop tailored client value propositions, taking ownership of sales pitch preparation and delivery, and driving client engagement strategies. Qualifications: •Understanding of underwriting principles in Non-Life (treaty or facultative) to understand product concepts for Digital & Automated Underwriting •Working knowledge and solid understanding of different insurance or reinsurance pricing approaches and components. •Prior experience in software development, QA, solutions architecture, implementation engineering, or a similar technical delivery role. •Demonstrated capacity to troubleshoot complex implementation issues with engineering and client IT teams •Self-starter with a strong bias for action and ability to manage competing priorities •Excellent networking, communication, influencing without authority and stakeholder management skills •Familiarity and interest with the technology space and IT platforms •Bachelor’s Degree or equivalent work experience preferred •Willingness to work with teams distributed across different time zones and continents Compensation: •$115,600 - $169,500 / year •Plus opportunity for company bonus based upon a percentage of eligible pay Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!