Hiring: Customer Success Manager Company: CBTS Location: New York, NY Job Posted Time: 2026-09-03 11:29:06 Employment Type: On-site Target Skills & Keywords : Salesforce About the job Experience: •8+ years of relevant experience in Customer Success, Account Management, Client Relationship Management, or a related customer-facing role. •30 years of experience serving mid-market and enterprise clients across North America. We help our clients modernize their technology, secure their environments, and operate more effectively. Our team of specialists works across networking, cloud, cybersecurity, unified communications, and managed services. •Over 30 years of experience serving mid-market and enterprise clients across North America. We help our clients modernize their technology, secure their environments, and operate more effectively. Our team of specialists works across networking, cloud, cybersecurity, unified communications, and managed services. Required Skills: •Own a portfolio of enterprise customer accounts and serve as a trusted post-sale advisor and primary point of contact. •Develop and execute customized customer success plans aligned with client business goals, KPIs, and desired outcomes. •Build strong relationships with customer stakeholders at multiple levels, including executive leadership. •Conduct regular customer cadence calls, Executive Business Reviews (EBRs), and onsite meetings to assess satisfaction, demonstrate value, and strengthen relationships. •Monitor customer health, engagement, satisfaction, and other account indicators to proactively identify risks and opportunities. •Develop and execute strategies to address customer concerns and mitigate potential retention or churn risks. •Drive customer retention and net revenue retention by identifying opportunities to expand the relationship. •Partner with Account Executives to identify and support upsell and cross-sell opportunities within existing accounts. Qualifications: •Bachelor's degree in Business, Communications, Information Technology, or a related field; Master's degree or MBA is a plus. •Demonstrated experience managing enterprise-level B2B customers. •In-depth knowledge of customer retention, renewals, and account growth strategies. •Proven ability to manage complex customer issues and coordinate cross-functional teams toward resolution. •Strong presentation and communication skills, including experience engaging with executive-level stakeholders. •Strong problem-solving, organizational, and relationship-management skills. •Commercial awareness and an understanding of account financials, renewals, and revenue growth. Compensation: •$55,000 - $86,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!