Hiring: Customer Success Manager Company: Novata Location: New York, NY Job Posted Time: 2026-09-12 10:46:42 Employment Type: Hybrid Target Skills & Keywords : SaaS About the job Experience: •3 years of experience in customer success, account management, or a related client-facing role. Required Skills: •Take ownership of managing and growing relationships with key clients, ensuring their long-term success and satisfaction. •Own the renewal and expansion pipeline for your accounts, proactively identifying upsell opportunities and driving retention to meet revenue growth targets. •Strategically evolve and implement best practices in customer success, ensuring consistent, scalable, and impactful delivery across the client base. •Serve as a trusted advisor, driving client adoption, expansion, and renewals by aligning solutions to client goals and objectives. •Partner closely with internal teams, including Sales, Product, and Marketing, to ensure seamless client experiences and drive overall retention and growth metrics. •Lead executive business reviews and ensure regular, structured client engagement to drive value realization. •Identify risks and opportunities within accounts and proactively engage in mitigating potential churn or dissatisfaction. •Promote the value of Customer Success internally and externally, representing the voice of the client across various business functions. Qualifications: •Minimum of 3 years of experience in customer success, account management, or a related client-facing role. •Proven experience managing clients, delivering best-in-class customer success practices, and driving measurable outcomes. •Demonstrated success in hitting renewal, retention, and upsell/expansion targets, with a commercial mindset for spotting growth opportunities within existing accounts. •Strong consultative skills – ability to uncover client needs, challenge assumptions constructively, and provide strategic guidance to drive value. •Able to inspire and influence cross-functional teams to ensure customer engagement, adoption, and retention goals are consistently achieved or exceeded. •Data-driven mindset with the ability to analyze complex information, identify insights, and make informed decisions to improve customer outcomes. •Exceptional communication skills – confident and capable of managing executive-level stakeholders, both written and verbal. •Skilled at building and maintaining strong relationships, driving customer satisfaction, and fostering trust. •Demonstrated innovation and creative problem-solving to drive continuous improvement in processes and client engagements. •Effective at managing multiple projects simultaneously and ensuring timely delivery. Compensation: •Generous PTO policy including public holidays Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!