Hiring: Customer Success Manager Company: Vendelux Location: New York, NY Job Posted Time: 2026-09-16 10:13:48 Employment Type: Hybrid Target Skills & Keywords : SaaS About the job Experience: •5+ years of experience in a Customer Success, specifically at B2B growth stage startups Required Skills: •Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines. •Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step. •Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network. •Identify and understand customer needs, challenges, and goals to tailor solutions effectively. •Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth. •Communicate and promote proven strategies, methods, and processes that lead to success •Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction. Qualifications: •Owned the full client lifecycle, renewals and upsells •Great team member who contributes to our culture and our business •Takes ownership and demands excellence from themselves and others •Likes a fast paced environment and is a quick learner Compensation: •Competitive base salary and bonus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!