Hiring: Customer Success Manager - New York Metro Company: Siemens Healthineers Location: New York, NY Job Posted Time: 2026-09-17 03:55:32 Target Skills & Keywords : Credentialing, Project Management About the job Experience: •3 years professional experience with a background in supporting multivendor imaging & biomedical technology maintenance operations excellence Required Skills: •Analyzes and interprets Accounts Receivable (AR) status and provides guidance and recommendations to internal partners •Communicates information between customer and Siemens stakeholders (Sales & Service) •Engages in technical escalation management by supporting the process with the RSM, CSE, Customer Service Material Logistics (CSML) (parts) and technical support resources. Communication to assigned accounts is an essential part of this activity. In addition, provides the sales team with regular updates •Analyzes Preventive Maintenance (PM) and Update Instruction (UI) activity for all FLs at assigned sites and communicates directly with Customer Call Center (CCC) and CSE resources to deliver 100% compliance •Acts as liaison between Siemens service team and accounts in-house service (Biomed/Clinical Engineering) •Conducts billing validation, oversees the Purchase Order (PO) process (to include creation and approval request for vendor services) and performs any other service-based administrative activity •Manages escalations between internal and external service providers •This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers Compensation: •$128,480 - $176,660 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!