Hiring: Customer Success Manager Company: UpKeep Location: Los Angeles Metropolitan Area Job Posted Time: 2026-09-10 11:56:07 Employment Type: Remote Target Skills & Keywords : Machine Learning, SaaS, Salesforce, Shell About the job Experience: •2+ years experience in a customer-facing customer success or account management role •Demonstrated capacity to honor deadlines and follow through on commitments •Outstanding prioritization, organization, and time management skills •Strong written and verbal communication skills. Ability to manage multiple streams of communication Required Skills: •This is a hybrid role where the employee is expected to be in office on Wednesdays. •Manage a dedicated book of business within a high-touch engagement model, serving as the primary point of accountability for customer success. •Build strong, trusted customer relationships through recurring weekly or monthly meetings, ongoing email and phone communication, and periodic onsite engagements. •Multi-thread engagements within high-ARR accounts by identifying, engaging, and sustaining relationships with multiple stakeholders—including champions, administrators, and executive sponsors—to ensure continuity, alignment, and long-term partnership. •Act as a trusted product advisor, driving sustained usage and adoption of UpKeep’s core platform and all add-on products to maximize long-term customer value. •Share best practices related to user adoption, system administration, and maintenance workflow optimization to help customers achieve their desired business outcomes. •Deliver value-driven engagements such as adoption check-ins, quarterly business reviews (QBRs), and tailored product walkthroughs. •Drive consistent customer engagement across multiple channels, including email, phone, video conferencing, webinars, and onsite visits as needed. Qualifications: •Bachelor's Degree a plus in business, communications, or similar field Compensation: •$75,000 - $85,500 / year •Flexible work environment (work from home / hybrid options) •Equity and upside, not just a paycheck Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!