Hiring: Customer Success Manager, LATAM - Portuguese Company: NinjaOne Location: Greater Tampa Bay Area Job Posted Time: 2026-09-11 12:06:50 Employment Type: Full-time / Remote Target Skills & Keywords : Microsoft Excel, React, Salesforce About the job Experience: •NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. Required Skills: •Location- Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday) •Growing your individual book of business within your portfolio of existing accounts •Proactively engage and reach out to your accounts on a regular basis •As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities •Communicate with customers and react to client requirements quickly and efficiently •Analyze and understand the customer needs to present a solution that meets the customer requirements •Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities •Research and document relevant contact information for existing leads in Salesforce Qualifications: •You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections •As customer advocate and product expert you excel at influencing and inspiring customers •Polished verbal and written communication skills •Resilient and calm, you are able to guide customers through issues and escalations •You have a proven track record in achieving and maintaining sales targets •You have extensive IT knowledge •Bachelor’s degree (preferred) •As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey •NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. •The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!