Hiring: Customer Success Manager, Latam Company: Invicti Location: Austin, TX Job Posted Time: 2026-09-16 11:21:22 Employment Type: Hybrid Target Skills & Keywords : DAST, Embedded Systems, SaaS About the job Experience: •2-3 years of SaaS Customer Success or Account Management experience. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base. •2-3 years of experience in Customer Success or Account Management •20 years. Recognized as a leader in Application Security Testing and a DAST Innovator by Latio, Invicti enables organizations to continuously scan and secure their web apps and APIs with the rigor of runtime testing and the speed of constant innovation. •3 years of SaaS Customer Success or Account Management experience. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base. •3 years of experience in Customer Success or Account Management Qualifications: •Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy. •Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution •Acting as the voice of the customer •Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do •Retaining long-term partnerships by independently renewing and expanding successful customers •Dominating quarterly metrics concerning customer retention, price increase, and upselling •Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment •Conducting Quarterly Business Reviews in order to drive positive customer outcomes •Independent analysis of data in order to discover insights that drive recommendations for clients •Tracking accounts to identify churn risks and working proactively to mitigate such risks Compensation: •Health Insurance: Taking care of our team goes beyond the office Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!