Hiring: Customer Success Manager Company: Network Solutions, Inc. Location: Indianapolis, IN Job Posted Time: 2026-09-11 12:34:21 Employment Type: Remote Target Skills & Keywords : Salesforce About the job Experience: •3-5 years of experience in Customer Success, Account Management, Customer Experience, Technology Services, Managed Services, or related customer-facing roles. Experience within a technology reseller, systems integrator, managed services provider, OEM, or technology services environment preferred. •5 years of experience in Customer Success, Account Management, Customer Experience, Technology Services, Managed Services, or related customer-facing roles. Experience within a technology reseller, systems integrator, managed services provider, OEM, or technology services environment preferred. Required Skills: •Leading presales customer success planning by facilitating business outcome discovery, defining measurable KPIs, and developing Customer Success Plans (CSPs) aligned to the customer’s strategic objectives. •Maintaining accurate and actionable Customer Success Plans within the NSI Customer Success Management platform, documenting business objectives, KPIs, adoption roadmaps, risks, and progress. •Facilitating quarterly Success Reviews with business and technical stakeholders to measure progress toward business outcomes, assess adoption, identify obstacles, and coordinate internal resources to remove barriers to success. •Identifying lifecycle optimization and expansion opportunities – including licensing optimization, feature adoption, and complementary solutions – and collaborate with the Account Management team to support customer growth initiatives. •Leading annual strategic planning sessions to review business outcomes achieved, assess evolving customer priorities, and develop a technology roadmap for the next phase of customer success. •Monitoring customer health indicators, proactively identify renewal risks, and develop mitigation plans that improve retention, adoption, and long-term customer success. •Coordinate cross-functional teams, including sales, engineering, and sales support, to deliver a seamless customer experience and accelerate customer value realization. •Pre-Sales Customer Success Plan Completion Rate Qualifications: •The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. •Demonstrated capacity to remain in a stationary position for extended periods of time. •Frequent use of hands and fingers to operate a computer keyboard, mouse, and other standard office equipment. •Demonstrated capacity to communicate effectively in person, over the phone, and via video. •Demonstrated capacity to travel occasionally to company offices, customer sites, or off-site events as required by the role. •Demonstrated capacity to read, analyze, and interpret information on an ongoing basis. •Occasional movement within the office and ability to position self (e.g., bending, reaching, kneeling) as needed. •Demonstrated capacity to lift or move up to 15 pounds occasionally. •Work is typically performed in a standard office environment with moderate noise levels; remote work may also be an option depending on the role. •Employees approved for remote or hybrid work are required to maintain an appropriate and reliable internet connection that meets Network Solutions’ minimum standards to support secure access, video conferencing, and collaboration tools, in accordance with company policy. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!