Hiring: Customer Success Manager III Federal Company: NinjaOne Location: Greater Tampa Bay Area Job Posted Time: 2026-09-15 10:46:42 Employment Type: Full-time / Remote Target Skills & Keywords : FedRAMP, Microsoft Excel, Salesforce About the job Required Skills: •This role requires a strong background in federal or public sector account management, customer success, and an ability to navigate complex compliance and procurement environments. You will also serve as an internal subject matter expert, supporting the broader Customer Success team with FedRAMP-related questions and partner calls. •Hybrid in-office (Tampa, FL or Austin, TX) – 4 days per week (Mon, Tues, Thurs, & Fri) •Federal Account Growth & Retention: Manage a dedicated portfolio of MSP and internal IT accounts serving .gov agencies and government contractors, identifying opportunities to expand partnerships and support their evolving compliance and IT needs. •Federal Advisory: Act as a trusted advisor to federal IT leaders and government contractors, helping them navigate FedRAMP authorization, CMMC 2.0 requirements, federal budget cycles, and procurement processes. •Cross-Sell & Up-Sell Strategy: Identify opportunities to expand NinjaOne's presence within federal accounts by aligning our RMM, endpoint management, cybersecurity, and automation solutions with their strategic IT and compliance initiatives. •Consultative Selling: Understand the specific challenges of federal IT environments, including FedRAMP compliance, legacy system modernization, and cybersecurity mandates, to position NinjaOne as the ideal solution. •Government Procurement & Contracts: Work closely with NinjaOne's legal, finance, and channel teams to navigate federal procurement processes, reseller and distributor agreements, and government buying vehicles. •Forecasting & Reporting: Utilize Salesforce to track opportunities, forecast revenue, and manage customer engagement, ensuring alignment with federal budget cycles and government procurement timelines. Qualifications: •Federal Experience: You have a proven track record of managing IT accounts or selling IT solutions to federal agencies, DoD contractors, or MSPs serving .gov clients, with a strong understanding of government procurement processes, federal budget cycles, and compliance requirements. •Proven Account Growth Track Record: You have successfully expanded accounts in federal or government contractor markets, identified upsell/cross-sell opportunities, and helped organizations modernize their IT operations. •Consultative Approach: You excel at understanding federal IT needs and aligning technology solutions to drive efficiency, security, and compliance - including navigating FedRAMP authorization and CMMC 2.0 requirements. •Exceptional Communication & Relationship Management: You can engage effectively with federal IT leaders, government procurement officials, and contractor executives, translating complex compliance and IT challenges into business value discussions. •Problem-Solver: You proactively address procurement challenges, compliance concerns, and modernization roadblocks, helping federal agencies and contractors stay on track with their IT and compliance goals. •IT Industry Knowledge: Familiarity with federal IT frameworks, cybersecurity mandates (FedRAMP, CMMC 2.0, NIST 800-171), and government contracting identifiers (CAGE Code, SAM.gov UIN, ATO processes) is a strong plus. •Bachelor's Degree (Preferred): Or equivalent experience in IT, Public Administration, Business, or a related field. •Proficiency in Salesforce & CRM Best Practices. •If you're passionate about helping federal agencies and government contractors modernize their IT infrastructure, maintain compliance, and enhance service delivery, we'd love to hear from you! •We are a collaborative, kind, and curious community. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!