Hiring: Customer Success Manager III - Distribution Company: NinjaOne Location: Austin, Texas Metropolitan Area Job Posted Time: 2026-09-12 12:06:50 Employment Type: Full-time / Remote Target Skills & Keywords : Microsoft Excel, SaaS About the job Experience: •3 years. Candidates who do not possess this experience will not be considered. •At least 3 years. Candidates who do not possess this experience will not be considered. Required Skills: •Location - Hybrid in Austin, TX In the office 4 days per week (Monday, Tuesday, Thursday, Friday) •Own overall relationship with assigned partners, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. •Establish a trusted and strategic advisor relationship to help drive continued value of our products and services. •Maintain and develop partner success strategies and best practices, as well as customer sales content, with the help of the sales manager & marketing team. •Possess strong executive presence with both partners and internally, supported by strong acumen, skills, and consistent grasp of the SaaS Backup business. •Maintain existing partner metrics and data as directed. •Facilitate interaction and workflow between project team members, including marketing & product, to ensure deliverables are on time. •Prepare necessary documentation or visuals for partners to demonstrate the performance of campaigns. Qualifications: •You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections •As customer advocate and product expert you excel at influencing and inspiring customers •Polished verbal and written communication skills •Resilient and calm, you are able to guide customers through issues and escalations •You have a proven track record in achieving and maintaining sales targets •You have extensive IT knowledge •Bachelor’s degree (preferred) •As an experienced Customer Success Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey •NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. •We are a collaborative, kind, and curious community. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!