Hiring: Customer Success Manager II, Commercial Markets Company: Planet Location: Arlington, VA Job Posted Time: 2026-09-10 14:50:00 Employment Type: Full-time / Remote Target Skills & Keywords : Change Management, Salesforce, Zendesk About the job Experience: •6+ years of experience in Customer Success, Account Management, or a strategic customer-facing role. Required Skills: •This is a full-time, hybrid role which will require you to work from our San Francisco or Washington DC office 3 days per week. •Take full accountability for gross and net retention metrics across your book of business, ensuring long-term customer health and growth. •Partner closely with Account Executives to build unified commercial strategies by bringing actionable account insights and forward-looking recommendations to internal syncs. •Map out long-term account trajectories proactively to identify capacity gaps, risks, and expansion opportunities early. •Co-create success plans and QBRs that enable customers to clearly measure and present the business impact and ROI of Planet solutions. •Build solid relationships across complex stakeholder networks, equipping internal champions with the data they need to advocate for the partnership. •Lead cross-functional internal teams through critical account milestones to ensure alignment and clear execution. •Navigate high-stakes customer situations with composure and sound judgment, prioritizing effectively under pressure. Qualifications: •Bachelor’s degree in a relevant field. •Good working knowledge of remote sensing, GIS, or geospatial imagery products, with the ability to bridge technical workflows with commercial value. •A track record of acting as a thought partner by asking reframing questions that probe client motivations, pressures, and business context. •A solid understanding of commercial business models (how clients make money, industry market shifts, and regulatory changes) and the ability to weigh the trade-offs of customer requests. •Great situational awareness with an outstanding ability to read between the lines, dynamically adjust your tone, depth, and detail whether presenting to an executive or collaborating with a technical lead. •Excellent verbal and written communication skills in English, with a professional presence that earns trust. •Flexibility to support global business needs, including availability for US calls. •Willingness to travel to connect with customers and internal teams. •What Makes You Stand Out •Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on team metrics. Compensation: •$121,840 - $152,320 / year •Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!