Hiring: Customer Success Manager Houston - US) Company: Kpler Location: Houston, TX Job Posted Time: 2026-09-11 07:42:50 Target Skills & Keywords : Python, SaaS, Salesforce, User Experience About the job Experience: •2+ years of experience in Customer Success, Account Management, or a client-facing role, ideally within oil and gas, energy, commodities, data, SaaS, or DaaS. •In-depth knowledge of energy research workflows, industry stakeholders, and commodity tracking data , with the ability to confidently discuss data and analytics topics with clients. •Proven experience managing a diverse book of business across accounts of varying complexity, driving adoption, engagement, retention, and measurable customer outcomes. •Excellent communication and relationship-building skills —empathetic, attentive, and client-first, with the ability to build trusted relationships with clients. •Highly organised and self-motivated , with a knack for understanding client needs, translating them into actionable plans, and proactively identifying opportunities to add value. Required Skills: •Build and nurture strong, proactive relationships with clients across the North American region, acting as a trusted partner throughout the customer lifecycle. •Deliver seamless onboarding experiences, ensuring clients are effectively set up and positioned to realise value from Kpler’s solutions. •Develop and execute tailored client engagement strategies to drive adoption, improve user experience, and maximise platform utilisation. •Provide expert support across email, calls, and in-person meetings, becoming a trusted point of contact for client questions relating to maritime data, workflows, and platform capabilities. •Monitor client usage, engagement, and business outcomes, proactively identifying opportunities to better align Kpler’s solutions with client objectives, including voyage planning, competitive analysis, and risk mitigation. •Partner closely with Sales to identify expansion opportunities, support renewals, and demonstrate client value through data-driven impact narratives. •Partner cross-functionally with Product and Engineering teams to communicate client feedback, identify recurring needs, and help translate insights into actionable product improvements. •Maintain accurate and up-to-date client records in Salesforce, including engagement plans, success metrics, opportunities, and renewal risks. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!