Hiring: Customer Success Manager | Housing Company: EliseAI Location: Boston, MA Job Posted Time: 2026-09-10 14:34:13 Target Skills & Keywords : Accessibility, REST, SaaS, User Experience About the job Experience: •3+ years of technical B2B client-facing experience with a SaaS product Required Skills: •EliseAI is looking for a Customer Success Manager who will own strategic relationships with our customers, working with everyone from frontline leasing teams to members of the C-Suite. The role requires someone who can develop a deep understanding of our products, in order to bridge the gap between our customers and our internal technology teams. •Become an expert in EliseAI’s products - with a heavy focus on user workflows, integrations and how our products work together •Understand our customer’s business needs and goals, effectively communicate the AI’s value ensuring successful adoption and utilization of our products •Provide world-class support by taking ownership on customer issues - working closely with the Engineering, Product and Support teams to address and resolve client issues quickly •Write documentation and host workshops on our product offerings to keep customers up-to-date with new features •Drive adoption of new products and features and assist with the launch •Partner with the implementation team to lead discovery into client goals and best practices to successfully project manage client onboardings •Strategize with our sales team to build, own, and execute client success and engagement plans Qualifications: •Demonstrable ability to take ownership and accountability, and act on client objectives in a technical environment •Strong written and verbal communication skills including the ability to communicate technical language to non-technical customers •Demonstrated capacity to read and understand technical documentation and analyze data sets •Currently manage a book of business of at least $3.5M ARR •Must thrive in working in a fast-paced environment •Demonstrated capacity to prioritize effectively and get things done •Willingness to work in person at our office 4-5 days a week Compensation: •$110,000 - $165,000 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!