Hiring: Customer Success Manager - Healthcare Company: Wolters Kluwer Location: Chicago, IL Job Posted Time: 2026-09-12 11:01:33 Employment Type: Hybrid Target Skills & Keywords : Project Management About the job Experience: •4+ years of experience in Customer Success, Account Management, Product Marketing, or a related customer-facing role •Excellent project management skills to track large, complex software implementations across multiple customer sites •Data-oriented, consultative approach to promote product utilization with customers •Proven ability to quickly establish rapport with all levels of personnel up to and including C-suite executives •Superb presentation, oral and written communication skills Required Skills: •Requires specialized depth and/or breadth of expertise, conceptual and practical knowledge of theories and principles within Customer Success, and applies general knowledge of business and industry practices. •Works independently, with guidance in only the most complex situations. •Manages a smooth customer on-boarding process, ensuring an easy introduction for the customer from the outset. •Supports and manages the customer across their lifecycle to maintain customer loyalty and customer satisfaction. •Uses data to monitor customer performance and promote engagement between the customer and product(s). •Ensures that the customer is satisfied with company products or services and may ensure implementation schedules, targets and budgets are met according to contractual agreements. •Collaborates with customers to define and achieve goals for the program; documents successes when realized •Maintains a clear understanding of client objectives and values, building and maintaining strong client relationships. Serves as an advisor on advanced and broad ranging projects. Qualifications: •: Bachelor’s degree in related field, specialized training, or equivalent work experience. Compensation: •$98,500 - $172,700 / year •Competitive benefits and rewards package •This role is eligible for Bonus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!