Hiring: Customer Success Manager Company: TireTutor Location: Greater Boston Job Posted Time: 2026-09-10 12:05:50 Target Skills & Keywords : HubSpot, Project Management About the job Experience: •2+ years of experience in Customer Success, Account Management, or related client-facing roles Required Skills: •Serve as the primary strategic advisor for customers, ensuring they achieve long-term success •Manage the customer lifecycle, focusing on product adoption, retention, and identifying growth opportunities •Develop customer success plans to align with each customer's workflows, technical requirements, and business goals •Train clients on the Tire Tutor platform and guide them through the adoption of features and best practices •Collaborate cross-functionally with Product and Engineering to solve issues and deliver customer feedback •Track customer health, conduct regular business reviews, and maintain playbooks for engagement Qualifications: •Track record of owning client success by driving adoption, anticipating needs, and proactively solving problems •Strong technical aptitude—comfortable learning and explaining software systems, APIs, or integration •Demonstrated capacity to build trust and rapport with clients quickly and maintain strong relationships •Operational familiarity with CRM, project management, and collaboration tools (e.g., HubSpot, Google Workspace) •Located in the Boston area and able to visit the office in Government Center 4 times per week Compensation: •$85,000 - $95,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!