Hiring: Customer Success Manager, Global Strategic Brands Company: Canary Technologies Location: New York, NY Job Posted Time: 2026-09-10 12:47:00 Target Skills & Keywords : Project Management, REST, SaaS About the job Experience: •5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting—preferably in hospitality technology or SaaS Required Skills: •As a Customer Success Manager, Global Strategic Brands you will serve as the strategic owner of Canary’s largest and most complex enterprise hotel groups. You will quarterback across deployments, expansions, and adoption initiatives—ensuring that Canary delivers measurable value and becomes a long-term strategic partner to our enterprise customers. •Collaborate closely with the Implementation Manager (responsible for deployment and integrations) and Enterprise Sales (responsible for expansion and new product revenue). Your role is to align these work streams to customer goals, foster strong executive relationships, and drive long-term account success. •Serve as the strategic owner of assigned global strategic accounts, maintaining long-term executive and operational relationships •Quarterback across work streams, coordinating with the Implementation Manager (deployments) and Sales (expansions) •Lead strategic account planning: develop success plans tied to brand-level outcomes and property-level adoption •Conduct regular executive business reviews, providing insights, surfacing risks, and identifying opportunities for deeper partnership •Ensure smooth transitions from deployment to adoption by partnering with the Implementation Manager •Monitor product usage and adoption across large portfolios; intervene to mitigate risks and drive outcomes Compensation: •$147,200 - $200,000 / year •Flexible work environment (work from home / hybrid options) •Target cash compensation ranges from $147,200 – $200,000, including a fixed annual salary and a performance-based bonus paid quarterly Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!