Hiring: Customer Success Manager- Education Company: Vector Solutions Location: Cincinnati, OH Job Posted Time: 2026-09-09 18:08:34 Target Skills & Keywords : HBase, SAFe, Salesforce, TestNG About the job Experience: •3-5 years’ experience in a customer-facing, service-oriented position focusing on relationship management. •5 years’ experience in a customer-facing, service-oriented position focusing on relationship management. Required Skills: •Drive retention and expansion of customers in your book of business by strategically and tactically advising customers to ensure platform adoption. •Serve as primary contact for administrators in your book of business. •Conduct regular business reviews to achieve success against customer goals. •Proactively communicate platform updates, best practices, and progress against open issues to your book of business. •Identify and escalate major product issues, client concerns, and retention risks. •Host best practices webinars and office hours on a rotating schedule. •Participate with User Acceptance Testing as requested by senior leadership. •In tandem with your platform team, work to maintain a helpful and up-to-date knowledge center by identifying needs and creating and updating articles. •Contribute to team projects as directed by leadership. •Serve as point of escalation for customer support issues. •Thoroughly understand your product, including independently providing demonstrations to customers. •Identify, document, and resolve issues that occur including assisting junior team members with problem solving. •Assisting senior team members. •Other duties as assigned. •What We're Looking For: Compensation: •$50,000 •$65,000 Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!