Hiring: Customer Success Manager Company: Harmonic Location: Denver, CO Job Posted Time: 2026-09-16 13:14:16 Employment Type: Contract / Remote About the job Experience: •5 years of expirence. •At least 5 years of expirence. Required Skills: •A Customer Success Manager (CSM) is a professional who is responsible for developing a positive customer experience and fostering healthy working relationships. They function as a bridge between the support and the sales team. •The CSM reports directly to the Customer Success Regional Lead. There are no direct reports to this position. •A Customer Success Manager’s responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself. •Ultimately, Lead the customer interfaces help solving their commercial and technical challenges and ensure their satisfaction while they are an active account with us. You will also collaborate closely with other employees to ensure customer questions and concerns are addressed in a timely manner. •Remote - this position is 100% remote, preferably in the US Eastern or Central time zone. •What You Will Be Doing •Establish clear client retention goals •Process milestones for the clients and employees to work toward Compensation: •$90,000 - $100,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!