Hiring: Customer Success Manager Company: Hallmark: Healthcare's Workforce Operating System Location: Dallas, TX Job Posted Time: 2026-09-03 10:57:26 Employment Type: On-site Target Skills & Keywords : Business Analysis, Microsoft Excel, Microsoft PowerPoint, Project Management, Quality Assurance, Root Cause Analysis About the job Experience: •20+ years’ experience in IT, nursing, process engineering, finance, and healthcare. We are committed to strengthening communities by producing technologies, support services, and thought leadership that tangibly improve patient care and community health outcomes. •5 years of experience in customer success, client support or implementation in the provider compensation, or healthcare finance space. Required Skills: •At Hallmark Health Care Solutions, what we do and how we do it go hand in hand. We bring a relentless focus to both our products and our people—grounded in curiosity, a bias for action, accountability and ownership, strong judgment, and a willingness to challenge the status quo in pursuit of better outcomes. •Hallmark Health Care Solutions is led by passionate experts with an average of 20+ years’ experience in IT, nursing, process engineering, finance, and healthcare. We are committed to strengthening communities by producing technologies, support services, and thought leadership that tangibly improve patient care and community health outcomes. •Develop and maintain a complete understanding of the Physician Enterprise solutions, including system functionality, data flows, reporting, configuration, and calculation logic. •Supervise, coach, and support Customer Success Specialists, providing guidance on prioritization, issue resolution, client communication, and performance. •Manage the transition and handoff of clients from Implementation to Customer Success, ensuring all requirements, configurations, documentation, and outstanding issues are clearly communicated. •Provide hands-on support by troubleshooting client-reported issues related to provider compensation calculations, data accuracy, reporting, and system configuration. •Investigate discrepancies, validate data and calculation results, perform root cause analysis, and recommend corrective and preventive solutions. •Monitor team workloads, support request volumes, issue aging, and compliance with established service-level agreements. Compensation: •$71,000 - $78,000 / year •Medical, Dental, and Vision Insurance with Employee Premiums Covered by HHCS at 100% and Company Cost Share for any Dependents Enrolled Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!